When Granduca set about creating an ‘Italian Palace’ worthy of becoming a Leading Hotel of the World, it had to go beyond traditional definitions of luxury to create an experience that was as luxurious as its surroundings…
Hunter Roberts had a proven three-step process for creating exceptional levels of unique luxury service. The first was to clarify the Brand Essence of the hotel, its vision and mission. “We knew we wanted to evoke the charm of a private Tuscan villa, but what did that mean in practice?” says Theresa. “After the newly created leadership team spent the day being guided by Hunter Roberts to really think about what sort of hotel we wanted to be”.
“Thanks to all the training and coaching provided by Hunter Roberts, our staff attained some of the highest Leading Quality Assessment scores possible.”
Theresa Amaya, Director of Human Resources
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