When Gleneagles, the luxury Scottish hotel, decided to do more to pull away from its competitors, it had to develop employees to deliver its brand promise in a way that also exceeded the unique expectations of every customer…
Hunter Roberts invested time upfront in getting to know us, building relationships with our brand agency and leadership team. This enabled them to fully understand our proposition before going on to work with managers to translate our brand promise, ‘service to delight in a world of contrasts’, into key behaviours staff could adopt.
We could not have delivered this business changing result without the support and guidance of Hunter Roberts. Not only are they professional and brilliant but they are also fun and engaging to work with.
Hunter Roberts were invaluable in helping us manage consistent organisational change.
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