Gleneagles Hotel

20 Jun
June 20, 2012


When Gleneagles, the luxury Scottish hotel, decided to do more to pull away from its competitors, it had to develop employees to deliver its brand promise in a way that also exceeded the unique expectations of every customer…

        Hunter Roberts invested time upfront in getting to know us, building relationships with our brand agency and leadership team. This enabled them to fully understand our proposition before going on to work with managers to translate our brand promise, ‘service to delight in a world of contrasts’, into key behaviours staff could adopt.

        We could not have delivered this business changing result without the support and guidance of Hunter Roberts. Not only are they professional and brilliant but they are also fun and engaging to work with.

        Hunter Roberts were invaluable in helping us manage consistent organisational change.

The Gleneagles Hotel is a member of The Leading Hotels of the World, one of the Great Golf Resorts of the World and a founder member of Connoisseurs Scotland. This iconic property was designed in the style of a French chateau and Capability Brown, the celebrated 18th century landscape gardener, inspired the landscaping The “Palace in the Glen” as it is sometimes described, hosted the G8 summit of world leaders in July 2005.

You can download the full case study here :

The Gleneagles Hotel Case Study
The Gleneagles Hotel Case Study
TheGleneaglesHotelCaseStudy.pdf



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