Once a favourite with the Queen Mother and Diana, Princess of Wales, when DUKES LONDON Hotel was given the opportunity of a fresh start, it had to find a way of creating an energised team that would play to their strengths and bring the hotel’s brand values to life…
Hunter Roberts created an ongoing leadership development programme based on the findings from the mission and values discussion,” says Debrah. “This put a new focus on ‘care, consistency and passion’, which we used to look at the particular strengths of all the individuals and operations, and start planning how to use and develop everyone’s strengths over time. Each leader was given an understanding of their own leadership style and feedback on how to use this to create a management toolkit that would deliver the vision.
Hunter Roberts has helped us to create a wonderful team. We’re all one family and we roll our sleeves up to help each other.
Debrah Dhugga, Managing Director
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