When the Bank of Maldives set out their vision ‘We will lead the way through quality of service and dedication to our staff and customer satisfaction’, they called on the expertise of Hunter Roberts to work with them, on a retained basis, to help develop and implement a Human Resources Transformation Programme.
Fundamental to achieving our strategic objectives has been the re-alignment of our HR strategy. Hunter Roberts have helped us develop our HR expertise and meet our need to transform our HR strategy. Their work on Performance Management, Customer service and HR strategy has, without doubt, played a part in moving the Bank back into a profitable position
Over a 18 month period Hunter Roberts designed and delivered a number of HR & L&D changes from a full review of HR policies & procedures; introduction of a new staff handbook; to the successful introduction of a Performance Management and Customer Service Training Programme, delivered to all bank employees.
You can download the full case study here :