Millennials aren't entitled - they're just different

Less than a generation ago – pre-millennial but well post the baby boomers – schools, colleges and universities taught their students to do their own research, show their workings and be willing and able to explain how they came to their…

Building resilience through the ranks

For a business to survive and thrive, it must be resilient. Effective leaders know that an organisation is only as good as its people, so that means fostering resilience at every level. Resilience isn’t about being immune to knocks and setbacks.…

Covid has caused chaos for businesses: Susy Roberts has some practical advice

We watched what was happening in Wuhan with the luxury of distance. But now Covid is something that affects us all, and we don’t know what will happen next. It’s difficult to make decisions in such uncertain times, but there are some things…

The importance of authentic leadership

As people begin the slow return to normality – in whichever form it may take – over the coming months, the usual greetings, handshakes and hugs won’t be possible. With the familiar arsenal of gestures out of bounds, leaders need to replace…

Climbing the career ladder

It’s a difficult time to explore climbing career ladder, but there are still opportunities available for people who feel ready to move up. Laying the ground work, doing your research and developing a plan can help to keep your career on an…

When overtime becomes too much time

It’s often necessary to step in and provide cover over busy times during holidays or sickness. If you’re also willing to cover when other people need time off – for example if you don’t celebrate Christmas or can take holidays during…

Don’t overlook the introverts in the office – give them time to think

Extroverts will always, by their nature, be the most visible and audible members of the team. They’re the first to speak up in meetings, the first to put themselves forward for promotion, and even to request the most sought-after holidays. While…

Decisions, decisions

Decision making is the hallmark of a leadership. Years of experience, expertise and accrued knowledge are channeled into answering questions that can have a massive impact on people and profits, so it’s important to know which approach to…

Keeping it in the family? Here’s how to run a family business without ruining relationships

Around two third of businesses in the UK are family owned, and while looking after your own is an admirable quality, working with people you also spend much of your life with doesn’t come without its problems. Having some boundaries and clear…

Multitasking – or just spreading yourself too thin?

When you become a manager, your other responsibilities don’t disappear overnight. Parent, carer, school governor, part-time student… we all wear many hats. Knowing which one to wear and when is a skill in itself, and it’s an essential…

Lacking motivation? Maybe you need to move on

We’ve made it through the season of goodwill, and now we’re in the realm of forced optimism. The start of the year brings with it the inevitable positive resolutions, super-boosted this time around by a whole new decade to look forward to. But…

Why company culture matters in even the smallest of enterprises

In small businesses, particularly those in their infancy, people often take on multiple roles with little room for manoeuvre. With one eye always on the bottom line, it’s understandable that owners are loathe to introduce policies and procedures…

Are you communicating effectively?

A client came to me recently with an issue about a senior member of the team who was an expert in their role, but not performing effectively within the team. It was an issue that had escalated to the extent where the employee had become upset…

Exercise your brain to unlock career potential

Every organisation I work with has a strong focus on wellbeing. From proactive encouragement of employees to take regular exercise to supportive attitudes to mental health, I see many positive initiatives. However, one area which doesn’t…

How young people drive ethical business practices

All organisations should be aware of the changing needs of younger generations, and this includes having an ethics strategy and ethical policies that take into account diversity and sustainability. It’s becoming increasingly important in…

How to give feedback

Giving feedback is an essential element of any position of authority. Whether you’re CEO, line manager of a shopfloor team or a sole operator with hired help, you need to know how to give constructive feedback that allows people to develop,…

Addressing automation

An increasing number of roles are being automated, and it’s something that affects all sectors. According to recent figures from PWC, up to 1.5 million jobs are being automated every year, with 30% of all jobs at risk of automation by 2030.…

Employee engagement, and how to approach it

Engagement can’t be viewed in isolation – it must be part of an organisation’s culture. Leadership style, inclusivity, valuing diversity and strengths-focused performance management are essential elements which must be strategically addressed…

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