Working from home? Some tips for employers

Remote working has been steadily increasing in popularity, but the pandemic has enforced us to adapt en masse. With little or no warning, it’s very much a case of muddling through. But there are some simple thing you can do to keep morale…

Progressing your career during a pandemic

Redundancies and remote working are, unfortunately, strongly associated with the coronavarius pandemic. Those of us who are lucky enough to remain in employment may be thanking our lucky stars and not inclined to push our luck. But the pandemic…

Building a brand? Speak to HR

When an organisation develops its brand, it’s a common mistake to focus on style over substance. Branding isn’t just about the product or service, it’s the people and the experience customers have of doing business with an organisation. HR…

Hospitality Blog: Introduction to Service Excellence: The Service DNA

Dear colleague, friend, family member... today I have a very simple question for you: when you think about hospitality, what is the first thing that comes to mind? If I am not mistaken, the first word that came to you was most likely service.…

Change in times of uncertainty

In times of uncertainty, leaders and managers face a particular set of challenges. Regardless of the type of change or level of disruption, there are four essential elements to take into account. Roles are constantly evolving and strategies…

Skills for change

The modern workplace is a place of change, and the Covid-19 crisis has brought that sharply into focus. Even in pre-pandemic times, there were many changes taking place in the modern workplace with the rapid pace of digitalization and a constantly…

Covid and the impact on older workers

If you’re an older worker struggling with work during the pandemic, or an employer who wants to help your older employees, Susy Roberts has some reassurance and advice. One of the lasting legacies of the pandemic will be the increase in…

The value of culture

Real culture change comes from the top of an organisation, but every decent CEO knows that engaging those below is just as important. Instilling cultural values requires inclusive and purposeful leadership, with a leadership team who live their…

Being present, even when you’re remote

I’m increasingly asked to comment on how to handle remote working and retain a feeling of connection when teams can’t meet in person. It’s an important topic. Working remotely doesn’t allow people to naturally find out about each…

Deliberately developmental leadership

As an executive leadership coach, it’s important for me to keep up to date with academic research and new approaches. An emerging area is deliberately developmental leadership (DDL), a leadership style which focuses on self-awareness. DDL…

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