SME owners should have a great grip on their firm’s operations, but why do they have to do it all on their own?
One of the hardest lessons for many entrepreneurs is when to share authority, but for many, it’s only by letting go that a business can grow.
Some organisations are notoriously bad for their culture of customer service and employee engagement; others excel in both areas. Is this a deliberate strategy to train staff to behave in a particular way (naming no low-cost airlines) or simply bad management? Susy Roberts provides guidance on delivering successful change in organisational culture.
Think getting the “real work” done is more important than making your business a “better place to work”? Think again.
The Western trend of ‘casual Fridays’, also known as ‘dress down Fridays’ has been widely adopted by many UK businesses for several years, with some now taking on this more relaxed approach five days a week.
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