Dear colleague, friend, family member… today I have a very simple question for you: when you think about hospitality, what is the first thing that comes to mind? If I am not mistaken, the first word that came to you was most likely service. Am I right? Read more
In times of uncertainty, leaders and managers face a particular set of challenges. Regardless of the type of change or level of disruption, there are four essential elements to take into account. Roles are constantly evolving and strategies should take this into account With the rapid pace of digitilisation, together with a tumultuous political and […]
The modern workplace is a place of change, and the Covid-19 crisis has brought that sharply into focus. Even in pre-pandemic times, there were many changes taking place in the modern workplace with the rapid pace of digitalization and a constantly evolving political and social landscape. And while the virus may not be here to […]
Real culture change comes from the top of an organisation, but every decent CEO knows that engaging those below is just as important. Instilling cultural values requires inclusive and purposeful leadership, with a leadership team who live their mission and values, rather than simply announcing them. Cultural values are so much more than token statements, […]
Less than a generation ago – pre-millennial but well post the baby boomers – schools, colleges and universities taught their students to do their own research, show their workings and be willing and able to explain how they came to their conclusions. For millennials, the education system has been entirely different. Group-work is encouraged, research […]
In small businesses, particularly those in their infancy, people often take on multiple roles with little room for manoeuvre. With one eye always on the bottom line, it’s understandable that owners are loathe to introduce policies and procedures that will eat into time which is already very tight. But when it comes to creating a […]
Few people would argue that football is the sport that provokes the most passion and reverence amongst its fans. Supporters travel not just up and down the country to cheer on their teams in even the most minor of matches, but across continents to watch their idols perform their wizardry live on the pitch. When it […]
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