Remote working has been steadily increasing in popularity, but the pandemic has enforced us to adapt en masse. With little or no warning, it’s very much a case of muddling through. But there are some simple thing you can do to keep morale high and make sure productivity doesn’t fall off a cliff. Have clear […]
Redundancies and remote working are, unfortunately, strongly associated with the coronavarius pandemic. Those of us who are lucky enough to remain in employment may be thanking our lucky stars and not inclined to push our luck. But the pandemic doesn’t have to mean promotion is out of the question. First, be visible. Make sure you […]
When an organisation develops its brand, it’s a common mistake to focus on style over substance. Branding isn’t just about the product or service, it’s the people and the experience customers have of doing business with an organisation. HR plays a critical role in understanding how the organisation’s people demonstrate the brand values and shape […]
Dear colleague, friend, family member… today I have a very simple question for you: when you think about hospitality, what is the first thing that comes to mind? If I am not mistaken, the first word that came to you was most likely service. Am I right? Read more
In times of uncertainty, leaders and managers face a particular set of challenges. Regardless of the type of change or level of disruption, there are four essential elements to take into account. Roles are constantly evolving and strategies should take this into account With the rapid pace of digitilisation, together with a tumultuous political and […]
The modern workplace is a place of change, and the Covid-19 crisis has brought that sharply into focus. Even in pre-pandemic times, there were many changes taking place in the modern workplace with the rapid pace of digitalization and a constantly evolving political and social landscape. And while the virus may not be here to […]
If you’re an older worker struggling with work during the pandemic, or an employer who wants to help your older employees, Susy Roberts has some reassurance and advice. One of the lasting legacies of the pandemic will be the increase in working from home. And while this new flexibility is welcomed by many, it’s not […]
Real culture change comes from the top of an organisation, but every decent CEO knows that engaging those below is just as important. Instilling cultural values requires inclusive and purposeful leadership, with a leadership team who live their mission and values, rather than simply announcing them. Cultural values are so much more than token statements, […]
I’m increasingly asked to comment on how to handle remote working and retain a feeling of connection when teams can’t meet in person. It’s an important topic. Working remotely doesn’t allow people to naturally find out about each other. In a face-to-face setting, you would naturally discuss elements of your personal life. Everyday conversation refers […]
As an executive leadership coach, it’s important for me to keep up to date with academic research and new approaches. An emerging area is deliberately developmental leadership (DDL), a leadership style which focuses on self-awareness. DDL is about being clear, direct, helpful and authentic. For me, as a coach, it means developing people to be […]
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